Privacy Policy

PRIVACY POLICY

1. Introduction

Welcome to North Delhi Pet Clinic ("we", "our", "us", or "the Clinic").

We are committed to protecting the privacy and confidentiality of the information shared by pet owners who use our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using our website or submitting information through our online forms, you agree to the terms of this Privacy Policy.

2. Scope

This Privacy Policy applies solely to information collected through the official website of North Delhi Pet Clinic.

Our website is intended only to:

Request an Appointment
Request a Tele-consultation

The website does not provide user registration, membership accounts, online shopping, or e-commerce services.

3. Information We Collect

We collect information only when voluntarily provided by you through our online forms.

A. Pet Owner Information

This may include:

Name
Mobile number
Email address (if provided)
City or address (if requested)
Preferred appointment date and time

B. Pet Information

This may include:

Pet name
Species or breed
Age
Gender
Weight
Medical history
Current symptoms
Previous medications or treatments

You are requested to provide accurate and complete information to enable us to provide appropriate veterinary guidance and services.

4. Purpose of Collection

We use the information you provide only for legitimate veterinary and administrative purposes, including:

Scheduling appointments
Providing tele-consultation services
Contacting you regarding your request
Reviewing your pet's medical condition
Maintaining veterinary records
Providing follow-up care
Improving our services
Complying with applicable legal and regulatory obligations

5. No Registration or User Accounts

Our website does not require users to create an account or register before submitting an appointment or tele-consultation request.

6. No Payment on website

Our website does not process or collect online payments.

Any consultation fees or other charges, if applicable, are handled separately by the clinic through approved offline or independent payment methods.

7. Cookies

Our website may use essential cookies and similar technologies necessary for proper functioning and performance.

These cookies generally do not identify individual visitors personally.

You may disable cookies through your browser settings, although certain website features may not function properly.

8. How We Use Your Information

Information submitted by you may be used to:

Confirm appointments
Respond to tele-consultation requests
Contact you regarding veterinary care
Send appointment reminders
Maintain clinic records
Improve customer support
Protect against misuse or fraud
Comply with legal obligations

We do not sell, rent, or commercially exploit your personal information.

9. Sharing of Information

Your information may be shared only when reasonably necessary:

With veterinarians and authorized clinic staff involved in your pet's care
With diagnostic laboratories or referral specialists when required for treatment
With trusted technology or website service providers who are bound by confidentiality obligations
When required by law, court order, or governmental authority
To protect the legal rights, safety, or property of the Clinic, its staff, clients, or animals

We do not share your personal information with third parties for unrelated marketing purposes.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic storage or internet transmission is completely secure, and therefore absolute security cannot be guaranteed.

11. Tele-consultation Disclaimer

Tele-consultation is provided based on the information supplied by the pet owner.

By requesting a tele-consultation, you acknowledge that:

The advice provided depends upon the accuracy and completeness of the information submitted.
Tele-consultation may not be a substitute for a physical examination.
The attending veterinarian may recommend an in-person visit whenever considered medically necessary.
Veterinary outcomes cannot be guaranteed solely on the basis of remote consultation.

12. Medical Records

Information submitted through appointment or tele-consultation requests may become part of your pet's medical records maintained by North Delhi Pet Clinic.

Such records may be retained for operational, medical, legal, or regulatory purposes for a reasonable period as required under applicable laws or professional practice standards.

13. Children's Privacy

This website is intended for use by adults responsible for the care of pets.

We do not knowingly collect personal information directly from children.

14. Third-Party Services

Our website may contain links to third-party services such as maps or communication platforms for user convenience.

We are not responsible for the privacy practices or content of external websites or services, and users are encouraged to review their respective privacy policies.

15. Data Retention

Personal information is retained only for as long as reasonably necessary to:

Provide requested veterinary services
Maintain medical records
Respond to legal or regulatory requirements
Resolve disputes or enforce our policies

Information that is no longer required may be securely deleted or anonymized.

16. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of information where legally permissible
Withdraw consent for future communications, except those necessary for ongoing veterinary care or legal compliance

Requests may be submitted using the contact details provided below.

17. Communication Consent

By submitting an Appointment or Tele-consultation request through this website, you consent to being contacted by North Delhi Pet Clinic via:

Phone call
SMS
WhatsApp
Email

solely for purposes relating to appointments, treatment, follow-up care, reminders, or responding to your enquiry.

18. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any revisions will be published on this page together with the updated "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy or the use of this website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of North Delhi Pet Clinic.

20. Contact Information

For any questions regarding this Privacy Policy or the handling of your information, please contact:

North Delhi Pet Clinic

Email: northdelhipetclinic@gmail.com

Phone: 9899927191

Address: North Delhi Pet Clinic, 1/7, Vijay Nagar. Double Storey, Delhi - 110099

21. Consent

By using this website and submitting information through the Appointment or Tele-consultation forms, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.